|
|
My Professional History
Professional Certifications
- Microsoft Certified Technology
Specialist - Windows 7
- Microsoft Certified Desktop Support
Technician - Windows XP
- Microsoft Certified Systems
Engineer - Windows 2000
- Microsoft Certified Systems
Administrator - Windows 2000
- Microsoft Certified Database
Administrator - SQL Server 2000
- Microsoft Certified Systems
Engineer - Windows NT 4.0
- Microsoft Certified Professional
Employment History
Nationwide Insurance - Columbus, Ohio - December 2008
to Present
- Senior Analyst/Infrastructure Engineer
- Third Tier desktop support of approximately
forty-thousand enterprise desktops/laptops/mobile
phones/tablets
- Root Cause Analysis using ITIL v3 and Apollo
- Extensive problem management capabilities
- Extensive change management capabilities
- Act as production support representative to all IT
projects which touch the production computing
environment
- Extensive technical and non-technical documentation
capabilities
Sarcom, Incorporated - Columbus, Ohio - January 2004
to December 2008
- Senior Technician/Software Lead
- Second Tier desktop support of enterprise
desktops/laptops/mobile phones/tablets for Sarcom's
clients Including Ashland Chemical and
Nationwide Insurance
- Team Lead over software support group
- Tracked SLA's went from ninety-two percent to over
ninety-nine percent due to incident handling
efficiencies which I implemented
Independent Consultant/Self-Employed - Columbus, Ohio -
August 2001 to January 2004
- Served the computing needs of a small list of
clients which I had built up through word of
mouth
- Performed many tasks for my clients including
Desktop support, Network support, Server
support
Paymentech, Incorporated/Banc One Payment Services
- Columbus, Ohio - July 1998 to August 2001
- LAN Administrator
- Supported two sites and over three-hundred
users
- Desktop support
- Network support
- Server support
- Printer/copier support
- Fax server support
- Phone system support
Auro Computer Systems - Westerville, Ohio -
December 1996 to July 1998
- Field Support Technician
- Field support of Auro branded desktops, laptops,
and servers
- Hardware and software support onsite
- Network support onsite
- Server support onsite
- Printer/copier support onsite
|