Diane Doss

2632 Applegate Street
Indianapolis, IN 46203
(317) 495-1006


Skills and Qualifications:


A+ Certified Technician who has been troubleshooting, repairing computer hardware and software as a hobby for the past 6 years. Worked on some deployment/rollout projects and have some help desk environment experience. Possess good customer/communication skills, good listener, maintain problem-solving skills, detail orientated, very organized, work well on a team or independently, and am eager to learn the latest in technology.

Education:


Ivy Tech Community College: 2006

Associate of Applied Science in Computer Information Systems
Major: PC Support & Administration

Franklin University: 2009 - Current

Bachelor of Science
Major: Web Development

Certifications: 2009

CompTIA: A+ Certified Professional IT Technician

Work History


VEN Enterprises (2009-2011)
Sales Route Driver
Service and collections on dedicated routes
Accomplishments: Ability to gain back previous Indiana accounts

Honor Snack, LLC (2008-2009)
Sales Route Driver
Service and collections on dedicated routes
Accomplishments: Ability to organize and re-route all Indiana accounts

FedEx Ground (2007-2008)
Delivery Driver
Pick up and delivery services in a timely and organized manner on a dedicated route
Accomplishments: Ability to deliver 85 stops per day

Kelly Services (2007-2007)
Help Desk Technician
Resolved technical issues concerning GPS systems and desktop computers

Insight Global (2006-2007)
PC Technician
Deployment projects/roll-outs; Hardware/Software installation; Swap parts; Internet & network connections

Special Dispatch (2001-2007)
Contract Courier
Expedited pick up & delivery services; messenger & mail services; Route runs for DHL & FedEx Express
Accomplishments: Services requested by DHL and FedEx / Driver of the Month Award